Cookies Policy

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

A number of our pages use cookies to remember:

• your display preferences, such as contrast colour settings or font size
• if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won’t be asked again)
• if you have agreed (or not) to our use of cookies on this site
• Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended. The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How to control cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Privacy Policy

We collect information from people visiting our website even if they are not registered with us, or are yet customers of Infinity ProServ Ltd or Infinity Wet Rooms. This notice applies to personal information we collect from you when you use this site. If you’re an Infinity ProServ Ltd or Infinity Wet Rooms customer, or otherwise have a relationship with us, we may also have provided you with a separate privacy notice. This will set out how we use your personal information, which will also apply. Some of the links on this website may lead to third party websites with their own privacy notices, which may be different to this one, and you should always read them carefully. For the purposes of this privacy notice, the data controller is Infinity ProServ Ltd. of 52 Thomas Road, Clacton-on-Sea, Essex, CO15 3JB. We’ve also set out contact details towards the end of this document.

Information we may collect from you

We may collect and process the following information about you:

• Information that you provide to us, such as when you fill out a contact or web form, or if you register to receive alerts or updates
• Information that we obtain or learn, such as information about the browser or device you use to access this site, how you use this site, the pages you visit and traffic and location data

We may require information from you if you experience problems when using this site. We may also ask you to complete surveys for research purposes, although you don’t have to respond to these. If we have an existing relationship with you, and we are able to identify you from information obtained or provided by your use of the site, we may associate those sets of information, to enable us to do things like responding to a query you have submitted.

How we use your information

We’ll only use your information where we have your consent or we have another lawful reason for using it. Unless we say otherwise, we’ll use your personal information on the basis that it’s within our legitimate interests in operating and maintaining the site, or we’re providing you with site functionality and related services. We use information provided or obtained via this site to:

• Respond to your queries and feedback (for example, if you’ve asked a question or submitted feedback via the site)
• Provide you with information, products or services you have requested or which we feel may interest you – unless you tell us otherwise
• Carry out our obligations from any contracts entered into between you and us
• Allow you to participate in any interactive features of the site
• Notify you about changes to the site
• Provide you with alerts or updates where you’ve consented to receive these, by registering on the site
• Ensure site content is presented in the most effective manner for the device you’re accessing it from
• Undertake data analytics to learn more about how you and others interact with this site and with our advertising
• Detect and prevent misuse or abuse of this site or our services

We also use information to meet our compliance obligations, to comply with other laws and regulations and to share with regulators and other authorities that Infinity ProServ / Infinity Wet Rooms may be subject to. This may include using it to help detect or prevent crime. We’ll only do this on the basis that it’s needed to comply with a legal obligation, it’s in our legitimate interests and that of others, or to prevent or detect unlawful acts.

Who we’ll share your information with

We may share your information in order to provide you with products or services you’ve requested (e.g. if they’re not provided by Infinity ProServ / Infinity Wet Rooms), if we have a legitimate interest in doing so (e.g. to manage risk, verify your identity, to combat fraud or abuse of our site or services), or where you’ve agreed to us doing so. We may share your information with other group companies and any of our service providers, anyone else whose products and services you’ve requested, anyone that we’re obligated to disclose information to, or where it’s in the public interest.

IP Addresses

We may collect information about your computer (or mobile device), including your IP address, operating system and browser type, to use for system administration or for our own commercial purposes. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

How long we keep your information

Information is kept in line our data retention policy. We retain information to comply with legal or regulatory requirements or for our legitimate purposes – such as responding to enquiries – and may sometimes need to keep it for a longer period. If we don’t need to retain it for as long, we may delete, destroy or anonymise it sooner.

How we keep your information secure

We use a range of measures to keep your information safe and secure which may include encryption and other forms of security. We require our staff and any third parties who carry out work on our behalf to comply with appropriate compliance standards. These include obligations to protect any information and to apply appropriate measures for the use and transfer of information.